Elements and Performance Criteria
- Receive and schedule inspector's class reference standards for calibration
- Identify the level of verification required by the client
- Evaluate and implement appropriate strategies where the standard's suitability for purpose does not meet client expectations
- Enter details for the inspector's class reference standard into the organisation's information management system and apply appropriate tracking mechanisms
- Process 'urgent' calibration requests in accordance with organisational policy and procedures
- Maintain confidentiality of all client and organisation data and information
- Ensure that information provided to clients is accurate, relevant and authorised for release
- Deal with customers politely, efficiently and in accordance with organisational policy and procedures
- Receive and schedule Inspectors’ Class reference standards for calibration
- Identify the level of verification required by the client
- Evaluate and implement appropriate strategies where the standard's suitability for purpose does not meet client expectations
- Enter details for the Inspectors’ Class reference standard into the organisation's information management system and apply appropriate tracking mechanisms
- Process 'urgent' calibration requests in accordance with organisational policy and procedures
- Maintain confidentiality of all client and organisation data and information
- Ensure that information provided to clients is accurate, relevant and authorised for release
- Deal with customers politely, efficiently and in accordance with organisational policy and procedures